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An after-sales service management software is a comprehensive system that helps you plan, automate, and streamline customer service and support tasks — often given after a product/service has been sold. For instance - An electronics company providing support service after selling AC on warranty is a good example of after-sales service. Companies with warranty products can get rid of the hassles of managing field staff with the use of after sales tracking software . Let’s learn how autonomous after-sales service management software works throughout the process — starting from effective task assignment to successful technician deployment. How Does Field Force or After-Sales Service Management Software Work? A comprehensive after sales service management software works by offering the following functionalities and settings — to let the sales team optimise their tasks, improve operational efficiency, and enjoy the faster closing of tickets. 1. Task Management Console The service software a...

Task management solutions have become a crucial weapon for organisations with heavy workflow and huge footfall of the workforce. From effective task allocation to ensuring team collaboration, these task management systems serve businesses with field force in a miraculous way. Task management software is important to plan, allocate, and coordinate tasks to meet the bottom lines. This software is suitable for deploying in organisations where real-data transparency, accurate insights, and performance management are important. What Does a Task Management Software Do? Task management software allows easy orchestration, scheduling, and coordination of tasks and activities — that need to be performed by field executives. It simplifies task scheduling and management with easy checklists, documentation, reminders, and tools. By having a task management app, field managers and executives stay on the same page and fulfill tasks at a faster turnaround. Best task management software solutions ar...

Field force management software is a cloud-based solution very crucial for businesses managing on-ground workforce. The software offers real-time visibility into the activities and productivity of field staff. Plus, it makes it easy to manage, plan, and execute field operations at a click. Here are the top features you must look for in customised field force management solutions. Top 9 Features Must Have in Field Force Management Software Task Management Console An automated task management software must offer a unified dashboard where managers can delegate tasks and executives can acknowledge them. The dashboard should allow managers to assign daily tasks, geo-verified meetings, forms, and other requirements in a breeze.  Besides this, the dashboard of field staff management software should help look into task delays, gaps, and performance remotely. Attendance Management Tool The software should be connected to a field employee app where executives can mark their geo-coded atten...

GPS tracking and telematics are breakthroughs in the automobile industry, significantly impacting industries like transportation, logistics, and fleet management. Both GPS tracking and telematics systems are interconnected but have different meanings at an individual level.  Let’s delve into the key differences between GPS tracking and telematics, inclusive of their respective functionalities, applications, costs, and advantages they serve. GPS Tracking vs Telematics System - The Key Difference What is GPS Tracking? GPS tracking ( Global Positioning System ) is the foundation of location-based services. It helps gather precise geographic coordinates from a moving vehicle, asset, or individual. GPS relies on satellites orbiting Earth. GPS tracking software offers real-time or periodic location updates, mainly leveraged in smartphone apps, and other commercial applications. For example — Logistics, delivery, or service businesses use GPS tracking to monitor the progress of shipmen...